PDQ BK Radio Repair Process
- Fill out ONE Bendix King repair form per radio
- Once your BK Radio(s) are received by our warehouse, we will send you confirmation by way of your preferred communication method.
- Our goal is to repair your Bendix King radios within 10 days of receiving them.
- You will receive a tracking # from the shipping carrier when your BK Radio(s) leave our facility on their way back to you.
We ship your fire radios using the same speed at which you sent them to us. For example, if you shipped using UPS Ground, we will return your BK Radio(s) via UPS Ground, if you shipped using Next Day Air, we return your Bendix King radios Next Day Air.
PDQ BK Radio Repair Terms:
If your non-warranty BK Radio is broken beyond cost effective repair, there will be a minimum bench fee of $99. If you choose to purchase a new BK Radio the minimum bench fee is waived. If your radio is still under the OEM Warranty (from BK Technologies FKA BK Radio and RELM Wireless) and was purchased from 49er Communications your BK Radio repair will be handled free of charge. Radios still under the OEM warranty from BK Technologies, but purchased elsewhere will incur a $75 handling fee.
Packing & Shipping Instructions for your BK Radio:
- Use a corrugated box.
Use a box big enough to allow for an adequate amount of packing material to protect all sides of your Bendix King radio. If using a box that has been used before, remove all existing shipping labels.
- Wrap each BK Radio separately with packing material.
If you are placing more than one Bendix King radio in one box, each BK Radio should be wrapped well, and then additional packing material should go between each radio. Allow approximately 2-4 inches of packing material between your BK Radio(s) and all sides of the box. Examples of packing materials are; foam peanuts, bubble wrap, newsprint, etc.
- Include repair form.
Before sealing the box, make sure to put a copy of the repair form in the box, preferably rubber banded to your BK Radio to be repaired (keep a copy of the repair form for your records as well).
- Close box securely.
Make sure the box is sealed tightly with plastic packing tape.
- Label box.
Clearly label box with ship to address and return address. Remove any existing labels from box if reusing a box.
- Ship via an insured method to:
49er Communications
361 Railroad Ave.
Nevada City, CA 95959